:root{--font-sans: "Source Sans 3", "Source Sans Pro", "Helvetica Neue", Helvetica, Arial, sans-serif;--font-display: "Source Serif 4", "Source Serif Pro", Georgia, "Times New Roman", serif;--font-mono: "Source Code Pro", ui-monospace, SFMono-Regular, Menlo, monospace;--radius-sm: 2px;--radius-md: 3px;--radius-lg: 4px;--max-width: 1180px;--transition-fast: .15s ease;--transition-normal: .28s ease;--bg: #f4f0e6;--bg-subtle: #ebe4d4;--paper: #fffcf6;--ink: #14241c;--forest: #12382b;--forest-deep: #0c241c;--surface: #fffcf6;--surface-hover: #fffdf8;--surface-border: rgba(18, 56, 43, .12);--surface-border-hover: rgba(18, 56, 43, .28);--text-1: #14241c;--text-2: #3d5248;--text-3: #6b7c73;--accent: #1b5c45;--accent-dark: #12382b;--accent-hover: #164a38;--accent-subtle: rgba(27, 92, 69, .08);--accent-glow: rgba(27, 92, 69, .14);--gold: #a8893a;--gold-hover: #8f732c;--gold-subtle: rgba(168, 137, 58, .1);--blue: #2b5574;--blue-subtle: rgba(43, 85, 116, .08);--red: #8b2e2e;--red-subtle: rgba(139, 46, 46, .08);--on-forest: #f4f0e6;--on-forest-muted: rgba(244, 240, 230, .78);--nav-bg: #fffcf6;--shadow-sm: 0 1px 0 rgba(18, 56, 43, .06);--shadow-md: 0 8px 24px rgba(18, 56, 43, .07);--shadow-lg: 0 16px 40px rgba(18, 56, 43, .1);--focus: 0 0 0 3px var(--accent-glow);--chart-created: #3566a8;--chart-resolved: #2a8a5a;--chart-grid: rgba(18, 56, 43, .1);color-scheme:light}@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--bg: #0c1612;--bg-subtle: #121c18;--paper: #15211b;--ink: #ede8dc;--forest: #0c1612;--forest-deep: #08110e;--surface: #15211b;--surface-hover: #1a2821;--surface-border: rgba(237, 232, 220, .1);--surface-border-hover: rgba(168, 137, 58, .38);--text-1: #ede8dc;--text-2: #b5c2ba;--text-3: #7d8c84;--accent: #5ba885;--accent-dark: #7bc4a0;--accent-hover: #74c49a;--accent-subtle: rgba(91, 168, 133, .12);--accent-glow: rgba(91, 168, 133, .18);--gold: #c4a35a;--gold-hover: #d4b56e;--gold-subtle: rgba(196, 163, 90, .12);--blue: #8aadc4;--blue-subtle: rgba(138, 173, 196, .12);--red: #d98080;--red-subtle: rgba(217, 128, 128, .12);--on-forest: #ede8dc;--on-forest-muted: rgba(237, 232, 220, .74);--nav-bg: #121c18;--shadow-sm: 0 1px 0 rgba(0, 0, 0, .3);--shadow-md: 0 8px 24px rgba(0, 0, 0, .35);--shadow-lg: 0 16px 40px rgba(0, 0, 0, .45);--chart-created: #5f8ee0;--chart-resolved: #34a36f;--chart-grid: rgba(237, 232, 220, .1);color-scheme:dark}}:root[data-theme=dark]{--bg: #0c1612;--bg-subtle: #121c18;--paper: #15211b;--ink: #ede8dc;--forest: #0c1612;--forest-deep: #08110e;--surface: #15211b;--surface-hover: #1a2821;--surface-border: rgba(237, 232, 220, .1);--surface-border-hover: rgba(168, 137, 58, .38);--text-1: #ede8dc;--text-2: #b5c2ba;--text-3: #7d8c84;--accent: #5ba885;--accent-dark: #7bc4a0;--accent-hover: #74c49a;--accent-subtle: rgba(91, 168, 133, .12);--accent-glow: rgba(91, 168, 133, .18);--gold: #c4a35a;--gold-hover: #d4b56e;--gold-subtle: rgba(196, 163, 90, .12);--blue: #8aadc4;--blue-subtle: rgba(138, 173, 196, .12);--red: #d98080;--red-subtle: rgba(217, 128, 128, .12);--on-forest: #ede8dc;--on-forest-muted: rgba(237, 232, 220, .74);--nav-bg: #121c18;--shadow-sm: 0 1px 0 rgba(0, 0, 0, .3);--shadow-md: 0 8px 24px rgba(0, 0, 0, .35);--shadow-lg: 0 16px 40px rgba(0, 0, 0, .45);--chart-created: #5f8ee0;--chart-resolved: #34a36f;--chart-grid: rgba(237, 232, 220, .1);color-scheme:dark}*,*:before,*:after{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--text-1);font-family:var(--font-sans);font-size:17px;line-height:1.6;-webkit-font-smoothing:antialiased}h1,h2,h3{font-family:var(--font-display);font-weight:600;line-height:1.2;color:var(--text-1);margin:0 0 .5em;letter-spacing:-.01em}p{margin:0 0 1em}a{color:var(--accent);text-underline-offset:3px}a:hover{color:var(--accent-hover)}img{max-width:100%}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.container{width:100%;max-width:var(--max-width);margin:0 auto;padding:0 24px}.container.narrow{max-width:820px}.container.wide{max-width:1440px}.muted{color:var(--text-3)}.small{font-size:.85rem}.mono{font-family:var(--font-mono);font-size:.85em;letter-spacing:.02em}.nowrap{white-space:nowrap}.break{word-break:break-all}.eyebrow{font-size:.78rem;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--gold);margin:0 0 .75rem}.eyebrow--on-dark{color:var(--gold)}.shell{min-height:100vh;display:flex;flex-direction:column}.page{flex:1}.utility-bar{background:var(--forest-deep);color:var(--on-forest-muted);font-size:.8rem;letter-spacing:.04em}.utility-inner{display:flex;justify-content:space-between;align-items:center;height:36px;gap:16px}.utility-actions{display:flex;align-items:center;gap:12px}.lang-switch{display:flex;border:1px solid rgba(244,240,230,.2);border-radius:var(--radius-sm)}.lang-switch button{background:none;border:0;color:var(--on-forest-muted);font:inherit;font-weight:600;font-size:.75rem;padding:2px 9px;cursor:pointer}.lang-switch button.active{background:var(--gold);color:#fffcf6}.utility-bar .icon-btn{color:var(--on-forest-muted)}.main-header{background:var(--nav-bg);border-bottom:1px solid var(--surface-border);position:sticky;top:0;z-index:20}.header-inner{display:flex;align-items:center;justify-content:space-between;height:78px;gap:24px}.brand{display:flex;align-items:center;gap:16px;text-decoration:none;color:var(--text-1);min-width:0}.brand-logo{height:46px;width:auto}.brand-logo--light{display:none}:root[data-theme=dark] .brand-logo--color{display:none}:root[data-theme=dark] .brand-logo--light{display:block}@media(prefers-color-scheme:dark){:root:not([data-theme=light]) .brand-logo--color{display:none}:root:not([data-theme=light]) .brand-logo--light{display:block}}.brand-divider{width:1px;height:32px;background:var(--surface-border-hover)}.brand-name{font-family:var(--font-display);font-size:1.15rem;font-weight:600;white-space:nowrap}.main-nav{display:flex;gap:28px}.main-nav a{color:var(--text-2);text-decoration:none;font-weight:500;font-size:.95rem;padding:6px 0;border-bottom:2px solid transparent;transition:color var(--transition-fast),border-color var(--transition-fast)}.main-nav a:hover{color:var(--accent)}.main-nav a.active{color:var(--accent);border-bottom-color:var(--gold)}.site-footer{background:var(--forest-deep);color:var(--on-forest-muted);font-size:.85rem}.footer-inner{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;padding-top:24px;padding-bottom:24px}.site-footer a{color:var(--on-forest);text-decoration:none}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font:inherit;font-weight:600;font-size:.95rem;line-height:1.2;padding:12px 22px;border-radius:var(--radius-sm);border:1px solid transparent;cursor:pointer;text-decoration:none;transition:background var(--transition-fast),color var(--transition-fast),border-color var(--transition-fast)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-sm{padding:7px 14px;font-size:.85rem}.btn-lg{padding:14px 28px;font-size:1rem}.btn-primary{background:var(--accent);color:#fffcf6}.btn-primary:hover:not(:disabled){background:var(--accent-hover);color:#fffcf6}:root[data-theme=dark] .btn-primary{color:#0c1612}@media(prefers-color-scheme:dark){:root:not([data-theme=light]) .btn-primary{color:#0c1612}}.btn-gold{background:var(--gold);color:#fffcf6}.btn-gold:hover{background:var(--gold-hover);color:#fffcf6}.btn-outline{background:transparent;border-color:var(--surface-border-hover);color:var(--text-1)}.btn-outline:hover:not(:disabled){border-color:var(--accent);color:var(--accent)}.btn-ghost-light{background:transparent;border-color:#f4f0e659;color:var(--on-forest)}.btn-ghost-light:hover{border-color:var(--on-forest);color:var(--on-forest)}.btn-danger{background:transparent;border-color:var(--red);color:var(--red)}.btn-danger:hover{background:var(--red-subtle)}.icon-btn{display:inline-flex;align-items:center;justify-content:center;background:none;border:0;padding:6px;color:var(--text-2);cursor:pointer;border-radius:var(--radius-sm)}.icon-btn:hover{color:var(--accent)}.link-btn{background:none;border:0;padding:0;font:inherit;color:var(--accent);text-decoration:underline;text-underline-offset:3px;cursor:pointer}.hero{background:linear-gradient(160deg,var(--forest) 0%,var(--forest-deep) 100%);color:var(--on-forest);padding:96px 0 104px;position:relative;overflow:hidden}.hero:after{content:"";position:absolute;right:-120px;top:-80px;width:520px;height:520px;border-radius:50%;border:1px solid rgba(168,137,58,.25);box-shadow:0 0 0 60px #a8893a0a,0 0 0 120px #a8893a08;pointer-events:none}.hero-inner{position:relative;z-index:1;max-width:860px;margin-left:max(24px,calc((100% - var(--max-width)) / 2))}.hero h1{color:var(--on-forest);font-size:clamp(2rem,4.4vw,3.3rem);font-weight:500;margin-bottom:24px}.hero-lead{color:var(--on-forest-muted);font-size:1.15rem;max-width:680px;margin-bottom:36px}.hero-actions{display:flex;gap:14px;flex-wrap:wrap}.section{padding:80px 0}.section--subtle{background:var(--bg-subtle)}.section-title,.page-title{font-size:clamp(1.7rem,3vw,2.3rem);font-weight:500}.section-lead{color:var(--text-2);max-width:640px}.steps{list-style:none;margin:40px 0 0;padding:0;display:grid;grid-template-columns:repeat(3,1fr);gap:0;border-top:1px solid var(--surface-border-hover)}.step{padding:28px 28px 8px 0}.step+.step{padding-left:28px;border-left:1px solid var(--surface-border)}.step-num{font-family:var(--font-display);font-size:2.4rem;color:var(--gold);line-height:1;display:block;margin-bottom:18px}.step h3{font-size:1.25rem}.step p{color:var(--text-2)}.type-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:16px;margin-top:36px}.type-card{background:var(--surface);border:1px solid var(--surface-border);border-top:3px solid var(--accent);border-radius:var(--radius-lg);padding:24px 20px;text-decoration:none;color:var(--text-1);transition:border-color var(--transition-fast),box-shadow var(--transition-normal),transform var(--transition-normal)}.type-card:hover{color:var(--text-1);border-top-color:var(--gold);box-shadow:var(--shadow-md);transform:translateY(-2px)}.type-icon{color:var(--accent);margin-bottom:14px}.type-card h3{font-size:1.1rem}.type-card p{font-size:.9rem;color:var(--text-2);margin:0}.site-list{list-style:none;margin:32px 0 0;padding:0;border-top:1px solid var(--surface-border-hover)}.site-list li{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:16px 0;border-bottom:1px solid var(--surface-border);flex-wrap:wrap}.site-name{font-family:var(--font-display);font-size:1.1rem;font-weight:500}.site-url{display:inline-flex;align-items:center;gap:6px;font-size:.9rem;text-decoration:none}.cta-band{background:var(--accent);color:var(--on-forest);padding:48px 0}:root[data-theme=dark] .cta-band{background:var(--bg-subtle);border-top:1px solid var(--surface-border)}@media(prefers-color-scheme:dark){:root:not([data-theme=light]) .cta-band{background:var(--bg-subtle);border-top:1px solid var(--surface-border)}}.cta-inner{display:flex;align-items:center;justify-content:space-between;gap:24px;flex-wrap:wrap}.cta-band h2{color:var(--on-forest);font-size:1.7rem;font-weight:500;margin-bottom:4px}.cta-band p{margin:0;color:var(--on-forest-muted)}.ticket-form{margin-top:32px}.form-section{border:1px solid var(--surface-border);background:var(--surface);border-radius:var(--radius-lg);padding:28px 28px 8px;margin:0 0 24px;min-width:0}.form-section legend{font-family:var(--font-display);font-size:1.15rem;font-weight:600;padding:0 8px;margin-left:-8px}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:0 20px}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:20px;min-width:0}.label{font-size:.85rem;font-weight:600;color:var(--text-2);letter-spacing:.02em}.field input,.field select,.field textarea,.filters input,.filters select,.note-form textarea{font:inherit;font-size:.98rem;color:var(--text-1);background:var(--paper);border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);padding:10px 12px;width:100%;transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.field textarea,.note-form textarea{resize:vertical;min-height:90px}.field input:focus,.field select:focus,.field textarea:focus,.filters input:focus,.filters select:focus,.note-form textarea:focus{outline:none;border-color:var(--accent);box-shadow:var(--focus)}.field [aria-invalid=true]{border-color:var(--red)}.field-error{color:var(--red);font-size:.85rem;margin:0}.field-help{color:var(--text-3);font-size:.85rem;margin:0}.chip-picker{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}.chip{position:relative;display:flex;flex-direction:column;align-items:center;gap:8px;text-align:center;padding:14px 8px;border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);background:var(--paper);color:var(--text-2);font-size:.88rem;font-weight:500;cursor:pointer;transition:border-color var(--transition-fast),background var(--transition-fast),color var(--transition-fast)}.chip input{position:absolute;opacity:0;pointer-events:none}.chip:hover{border-color:var(--accent)}.chip.selected{border-color:var(--accent);background:var(--accent-subtle);color:var(--accent);box-shadow:inset 0 0 0 1px var(--accent)}.chip:has(input:focus-visible){box-shadow:var(--focus)}.dropzone{border:1.5px dashed var(--surface-border-hover);border-radius:var(--radius-lg);padding:28px;text-align:center;color:var(--text-2);background:var(--paper);margin-bottom:16px;transition:border-color var(--transition-fast),background var(--transition-fast)}.dropzone svg{color:var(--gold)}.dropzone p{margin:8px 0 0}.dropzone.drag-over{border-color:var(--accent);background:var(--accent-subtle)}.file-list,.attachment-list{list-style:none;padding:0;margin:0 0 20px}.file-list li,.attachment-list li{display:flex;align-items:center;gap:10px;padding:8px 12px;border:1px solid var(--surface-border);border-radius:var(--radius-sm);background:var(--paper);margin-bottom:8px;font-size:.92rem}.file-list svg{color:var(--text-3);flex-shrink:0}.file-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-size{color:var(--text-3);font-size:.82rem;white-space:nowrap}.hp{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}.form-footer{display:flex;justify-content:space-between;align-items:center;gap:24px;flex-wrap:wrap}.privacy{flex:1;min-width:260px;font-size:.85rem;color:var(--text-3);margin:0}.alert{padding:14px 18px;border-radius:var(--radius-sm);margin-bottom:20px;font-size:.95rem}.alert p{margin:4px 0 0}.alert-error{background:var(--red-subtle);border-left:3px solid var(--red);color:var(--text-1)}.success-card{background:var(--surface);border:1px solid var(--surface-border);border-top:3px solid var(--gold);border-radius:var(--radius-lg);padding:48px 40px;text-align:center;box-shadow:var(--shadow-md)}.success-icon{width:56px;height:56px;margin:0 auto 20px;border-radius:50%;background:var(--accent-subtle);color:var(--accent);display:flex;align-items:center;justify-content:center}.success-card h1{font-size:1.8rem;font-weight:500}.success-card>p{color:var(--text-2);max-width:520px;margin:0 auto 28px}.ref-box{display:inline-flex;align-items:center;gap:16px;padding:14px 18px;border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);background:var(--paper);margin-bottom:32px;flex-wrap:wrap;justify-content:center}.ref-label{font-size:.75rem;letter-spacing:.12em;text-transform:uppercase;color:var(--text-3);font-weight:600}.ref-box code{font-family:var(--font-mono);font-size:1.3rem;color:var(--accent);letter-spacing:.05em}.success-actions{display:flex;gap:12px;justify-content:center;flex-wrap:wrap}.admin-section{padding-top:48px}.admin-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:24px}.admin-head .page-title{margin:0}.admin-user{display:flex;align-items:center;gap:12px;font-size:.9rem}.stats{display:grid;grid-template-columns:repeat(8,1fr);gap:10px;margin-bottom:20px}.stat{display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:14px 16px;background:var(--surface);border:1px solid var(--surface-border);border-radius:var(--radius-lg);font:inherit;color:var(--text-1);cursor:pointer;text-align:left;transition:border-color var(--transition-fast),box-shadow var(--transition-fast)}.stat:hover{border-color:var(--surface-border-hover)}.stat.active{border-color:var(--accent);box-shadow:inset 0 -3px 0 var(--accent)}.stat-value{font-family:var(--font-display);font-size:1.7rem;font-weight:600;line-height:1.1}.stat-label{font-size:.8rem;color:var(--text-3);font-weight:500}.stat--new .stat-value{color:var(--blue)}.stat--in_progress .stat-value{color:var(--gold)}.stat--resolved .stat-value{color:var(--accent)}.filters{display:grid;grid-template-columns:2fr repeat(5,1fr);gap:10px;margin-bottom:20px}.admin-body{display:grid;grid-template-columns:1fr;gap:20px;align-items:start}.admin-body.has-detail{grid-template-columns:minmax(0,1fr) minmax(380px,520px)}.table-wrap{background:var(--surface);border:1px solid var(--surface-border);border-radius:var(--radius-lg);overflow-x:auto}.table-empty{padding:48px 24px;text-align:center;margin:0}.ticket-table{width:100%;border-collapse:collapse;font-size:.92rem}.ticket-table th{text-align:left;font-size:.74rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--text-3);padding:12px 14px;border-bottom:1px solid var(--surface-border-hover);background:var(--bg-subtle);white-space:nowrap}.ticket-table td{padding:12px 14px;border-bottom:1px solid var(--surface-border);vertical-align:top}.ticket-table tbody tr{cursor:pointer;transition:background var(--transition-fast)}.ticket-table tbody tr:hover{background:var(--accent-subtle)}.ticket-table tbody tr.selected{background:var(--accent-subtle);box-shadow:inset 3px 0 0 var(--accent)}.ticket-table tbody tr:last-child td{border-bottom:0}.cell-subject{display:flex;flex-direction:column;min-width:200px}.cell-subject span{font-weight:600}.cell-subject small{font-size:.8rem}.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:.76rem;font-weight:600;white-space:nowrap;border:1px solid transparent}.pill-status-new{background:var(--blue-subtle);color:var(--blue)}.pill-status-in_progress{background:var(--gold-subtle);color:var(--gold)}.pill-status-waiting{border-color:var(--surface-border-hover);color:var(--text-2)}.pill-status-resolved{background:var(--accent-subtle);color:var(--accent)}.pill-status-closed{background:var(--bg-subtle);color:var(--text-3)}.pill-priority-low{color:var(--text-3)}.pill-priority-normal{color:var(--text-2);border-color:var(--surface-border)}.pill-priority-high{background:var(--gold-subtle);color:var(--gold)}.pill-priority-urgent{background:var(--red);color:#fffcf6}.detail{background:var(--surface);border:1px solid var(--surface-border);border-top:3px solid var(--accent);border-radius:var(--radius-lg);padding:24px;position:sticky;top:96px;max-height:calc(100vh - 116px);overflow-y:auto}.detail-head{display:flex;justify-content:space-between;gap:12px;margin-bottom:16px}.detail-head h2{font-size:1.35rem;margin:4px 0}.detail-head p{margin:0;font-size:.9rem}.detail-ref{color:var(--gold)}.detail-controls{display:grid;grid-template-columns:1fr 1fr;gap:0 12px;padding:16px;background:var(--bg-subtle);border-radius:var(--radius-sm);margin-bottom:20px;align-items:end}.detail-controls .field{margin-bottom:12px}.detail-controls .field select,.detail-controls .field input{padding:7px 10px;font-size:.9rem}.detail-assignee{grid-column:1 / -1}.detail-controls .btn{grid-column:2;justify-self:end}.meta{display:grid;grid-template-columns:max-content 1fr;gap:6px 16px;margin:0 0 8px;font-size:.9rem}.meta dt{color:var(--text-3);font-weight:500}.meta dd{margin:0;min-width:0}.detail-section{font-family:var(--font-sans);font-size:.76rem;font-weight:600;letter-spacing:.12em;text-transform:uppercase;color:var(--text-3);margin:24px 0 10px;padding-top:16px;border-top:1px solid var(--surface-border)}.description{white-space:pre-wrap;word-break:break-word;font-size:.95rem}.thumb{width:40px;height:40px;object-fit:cover;border-radius:var(--radius-sm);border:1px solid var(--surface-border);flex-shrink:0}.thumb--file{display:flex;align-items:center;justify-content:center;color:var(--text-3);background:var(--bg-subtle)}.notes{list-style:none;padding:0;margin:0 0 12px}.notes li{padding:10px 14px;border-left:2px solid var(--gold);background:var(--gold-subtle);margin-bottom:8px;font-size:.92rem}.notes p{margin:4px 0 0;white-space:pre-wrap}.note-meta{display:flex;justify-content:space-between;gap:8px;font-size:.8rem}.note-form{display:flex;flex-direction:column;align-items:flex-end;gap:8px}.detail-footer{display:flex;justify-content:space-between;gap:12px;margin-top:24px;padding-top:16px;border-top:1px solid var(--surface-border)}.btn-light{background:var(--on-forest);color:var(--forest-deep)}.btn-light:hover{background:#fffcf6;color:var(--forest-deep)}.section--overlap{padding-top:0}.form-choice{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin-top:-56px;position:relative;z-index:2}.choice-card{display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--surface-border);border-top:4px solid var(--accent);border-radius:var(--radius-lg);padding:32px;color:var(--text-1);text-decoration:none;box-shadow:var(--shadow-md);transition:box-shadow var(--transition-normal),transform var(--transition-normal),border-color var(--transition-fast)}.choice-card:hover{color:var(--text-1);box-shadow:var(--shadow-lg);transform:translateY(-3px)}.choice-card--gold{border-top-color:var(--gold)}.choice-icon{color:var(--accent);margin-bottom:18px}.choice-card--gold .choice-icon{color:var(--gold)}.choice-card h2{font-size:1.7rem;font-weight:500}.choice-card>p:not(.eyebrow){color:var(--text-2);flex:1}.choice-cta{display:inline-flex;align-items:center;gap:8px;font-weight:600;color:var(--accent);margin-top:8px}.choice-card--gold .choice-cta{color:var(--gold)}.track-band{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.4fr);gap:24px 40px;align-items:center;margin-top:32px;padding:28px 32px;background:var(--bg-subtle);border:1px solid var(--surface-border);border-radius:var(--radius-lg)}.track-band h2{display:flex;align-items:center;gap:10px;font-size:1.35rem;font-weight:500;margin-bottom:6px}.track-band h2 svg{color:var(--gold)}.track-band p{color:var(--text-2);font-size:.95rem;margin:0}.track-band-fields{display:grid;grid-template-columns:1fr 1fr auto;gap:10px}.track-band-fields input,.track-form input{font:inherit;font-size:.98rem;color:var(--text-1);background:var(--paper);border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);padding:10px 12px;width:100%;min-width:0}.track-band-fields input:focus{outline:none;border-color:var(--accent);box-shadow:var(--focus)}.mono-input{font-family:var(--font-mono)!important;letter-spacing:.04em}.form-switch{font-size:.92rem;margin:-4px 0 0}.form-switch a{font-weight:600}.track-form{margin-top:28px;padding-bottom:24px}.track-actions{display:flex;justify-content:flex-end}.back-link{font-size:.92rem;margin-bottom:20px;text-decoration:none;font-weight:600}.track-card{background:var(--surface);border:1px solid var(--surface-border);border-top:3px solid var(--accent);border-radius:var(--radius-lg);padding:32px;box-shadow:var(--shadow-md)}.track-head{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;flex-wrap:wrap}.track-head h1{font-size:1.7rem;font-weight:500;margin:6px 0 4px}.track-head p{margin:0}.pill-lg{font-size:.85rem;padding:5px 14px}.progress{list-style:none;display:grid;grid-template-columns:repeat(3,1fr);margin:28px 0;padding:0}.progress li{position:relative;display:flex;flex-direction:column;align-items:center;gap:8px;font-size:.85rem;color:var(--text-3);text-align:center}.progress li:before{content:"";position:absolute;top:7px;left:-50%;width:100%;height:2px;background:var(--surface-border-hover);z-index:0}.progress li:first-child:before{display:none}.progress li.done:before,.progress li.current:before{background:var(--accent)}.progress-dot{position:relative;z-index:1;width:16px;height:16px;border-radius:50%;background:var(--surface);border:2px solid var(--surface-border-hover)}.progress li.done .progress-dot{background:var(--accent);border-color:var(--accent)}.progress li.current .progress-dot{border-color:var(--accent);box-shadow:0 0 0 4px var(--accent-glow);background:var(--gold)}.progress li.done,.progress li.current{color:var(--text-1);font-weight:600}.meta-inline{grid-template-columns:max-content 1fr}.meta-row{display:contents}.attach-count{display:flex;align-items:center;gap:6px;margin-top:10px}.sub-block{margin-top:14px}.sub-block .label{display:block;margin-bottom:4px}.thread{list-style:none;padding:0;margin:0 0 16px;display:flex;flex-direction:column;gap:10px}.thread li{padding:12px 16px;border-radius:var(--radius-sm);font-size:.94rem;max-width:88%}.thread p{margin:6px 0 0;white-space:pre-wrap;word-break:break-word}.thread .from-agent,.thread .from-reply{background:var(--accent-subtle);border-left:3px solid var(--accent)}.thread .from-requester{background:var(--bg-subtle);border-left:3px solid var(--blue);align-self:flex-end}.thread .from-note{background:var(--gold-subtle);border-left:3px dashed var(--gold)}.thread--admin li{max-width:none}.thread--admin .from-requester{align-self:stretch}.tag{display:inline-block;font-size:.7rem;font-weight:600;letter-spacing:.06em;text-transform:uppercase;padding:1px 6px;border-radius:var(--radius-sm);margin-left:4px}.tag-reply{color:var(--accent);background:var(--accent-subtle)}.tag-note{color:var(--gold);background:var(--gold-subtle)}.tag-requester{color:var(--blue);background:var(--blue-subtle)}.alert-info{background:var(--blue-subtle);border-left:3px solid var(--blue);color:var(--text-1)}.field-success{color:var(--accent);font-size:.85rem;margin:0}.pill-form-ascr{background:var(--accent-subtle);color:var(--accent)}.pill-form-oblige{background:var(--gold-subtle);color:var(--gold)}.detail-head .pill{margin-left:8px;vertical-align:middle}.reply-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--blue);margin-right:6px;vertical-align:middle;box-shadow:0 0 0 3px var(--blue-subtle)}.detail-hint{grid-column:1 / -1;margin-bottom:10px}.composer{border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);overflow:hidden;background:var(--paper)}.composer--internal{border-style:dashed;border-color:var(--gold)}.composer-tabs{display:flex;border-bottom:1px solid var(--surface-border);background:var(--bg-subtle)}.composer-tabs button{flex:1;background:none;border:0;border-bottom:2px solid transparent;padding:10px 12px;font:inherit;font-size:.85rem;font-weight:600;color:var(--text-3);cursor:pointer}.composer-tabs button.active{color:var(--text-1);border-bottom-color:var(--accent);background:var(--paper)}.composer--internal .composer-tabs button.active{border-bottom-color:var(--gold)}.composer textarea{display:block;width:100%;border:0;background:transparent;color:var(--text-1);font:inherit;font-size:.95rem;padding:12px 14px;resize:vertical;min-height:96px}.composer textarea:focus{outline:none}.composer-actions{padding:8px 10px;border-top:1px solid var(--surface-border)}.attach-compact{display:flex;flex-direction:column;align-items:flex-start;gap:6px;min-width:0;flex:1}.file-list--compact{margin:0;width:100%}.file-list--compact li{padding:5px 8px;margin-bottom:4px;font-size:.85rem}.attachment-list--small{margin:10px 0 0}.attachment-list--small li{padding:5px 8px;font-size:.85rem;background:var(--surface)}.attachment-list--small .thumb{width:32px;height:32px}.attachment-list .btn{flex-shrink:0}.note-form-actions,.composer-actions{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;width:100%}.links-hint{margin:0 0 16px}.admin-tabs{display:flex;gap:4px;border-bottom:1px solid var(--surface-border-hover);margin-bottom:20px}.admin-tabs button{background:none;border:0;border-bottom:2px solid transparent;margin-bottom:-1px;padding:10px 16px;font:inherit;font-weight:600;font-size:.95rem;color:var(--text-3);cursor:pointer}.admin-tabs button.active{color:var(--text-1);border-bottom-color:var(--gold)}.stat--sla .stat-value{color:var(--red)}.sla{display:inline-flex;align-items:center;gap:6px;font-size:.8rem;font-weight:600;white-space:nowrap;color:var(--text-2)}.sla-dot{width:8px;height:8px;border-radius:50%;background:var(--text-3);flex-shrink:0}.sla--on_track .sla-dot,.sla--met .sla-dot{background:var(--accent)}.sla--at_risk .sla-dot{background:var(--gold);box-shadow:0 0 0 3px var(--gold-subtle)}.sla--at_risk{color:var(--gold)}.sla--breached .sla-dot,.sla--missed .sla-dot{background:var(--red);box-shadow:0 0 0 3px var(--red-subtle)}.sla--breached,.sla--missed{color:var(--red)}.sla-panel{display:grid;grid-template-columns:1fr 1fr;gap:12px 16px;padding:14px 16px;border:1px solid var(--surface-border);border-radius:var(--radius-sm);margin-bottom:20px}.sla-target{display:flex;flex-direction:column;gap:4px}.sla-help{grid-column:1 / -1;margin:0}.tag-editor{display:flex;flex-wrap:wrap;align-items:center;gap:6px;padding:5px 8px;background:var(--paper);border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);min-height:38px}.tag-editor:focus-within{border-color:var(--accent);box-shadow:var(--focus)}.tag-editor input{flex:1;min-width:110px;border:0!important;background:transparent!important;box-shadow:none!important;padding:3px 2px!important;font-size:.88rem!important;color:var(--text-1)}.tag-editor input:focus{outline:none}.tag-chip{display:inline-flex;align-items:center;gap:4px;padding:1px 4px 1px 8px;border-radius:999px;background:var(--blue-subtle);color:var(--blue);font-size:.78rem;font-weight:600;line-height:1.6}.tag-chip button{display:inline-flex;background:none;border:0;padding:2px;color:inherit;cursor:pointer;border-radius:50%}.tag-chip button:hover{background:var(--blue-subtle)}.tag-chip--static{padding:0 8px}.row-tags{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}.history-block summary{cursor:pointer;list-style:none}.history-block summary::-webkit-details-marker{display:none}.history-block summary:after{content:" +"}.history-block[open] summary:after{content:" −"}.history{list-style:none;margin:0;padding:0 0 0 4px}.history-item{position:relative;display:flex;gap:12px;padding:0 0 14px;font-size:.88rem}.history-item:before{content:"";position:absolute;left:4px;top:12px;bottom:0;width:1px;background:var(--surface-border-hover)}.history-item:last-child:before{display:none}.history-dot{position:relative;z-index:1;width:9px;height:9px;margin-top:6px;border-radius:50%;background:var(--surface);border:2px solid var(--accent);flex-shrink:0}.history-item--sla_breached .history-dot{border-color:var(--red);background:var(--red)}.history-item p{margin:0}.history-from{color:var(--text-3);text-decoration:line-through}.stats-toolbar{display:flex;align-items:center;gap:12px;margin-bottom:20px;flex-wrap:wrap}.segmented{display:inline-flex;border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);overflow:hidden}.segmented button{background:var(--paper);border:0;padding:7px 14px;font:inherit;font-size:.88rem;font-weight:600;color:var(--text-2);cursor:pointer}.segmented button+button{border-left:1px solid var(--surface-border)}.segmented button.active{background:var(--accent);color:var(--paper)}.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:20px}.kpi{display:flex;flex-direction:column;gap:4px;padding:16px 18px;background:var(--surface);border:1px solid var(--surface-border);border-radius:var(--radius-lg)}.kpi-label{font-size:.82rem;color:var(--text-3);font-weight:500}.kpi-value{font-family:var(--font-sans);font-size:1.9rem;font-weight:600;line-height:1.1;color:var(--text-1)}.kpi-hint{font-size:.78rem;color:var(--text-3)}.chart-card{background:var(--surface);border:1px solid var(--surface-border);border-radius:var(--radius-lg);padding:18px 20px;margin-bottom:20px;min-width:0}.chart-title{font-family:var(--font-sans);font-size:.95rem;font-weight:600;margin:0 0 14px}.chart-legend{display:flex;gap:18px;font-size:.85rem;color:var(--text-2);margin-bottom:8px}.chart-legend span,.chart-tooltip span{display:inline-flex;align-items:center;gap:6px}.swatch{display:inline-block;width:10px;height:10px;border-radius:2px}.swatch--created{background:var(--chart-created)}.swatch--resolved{background:var(--chart-resolved)}.chart-canvas{position:relative}.chart-canvas svg{display:block;max-width:100%}.chart-grid{stroke:var(--chart-grid);stroke-width:1}.chart-axis{fill:var(--text-3);font-size:11px;font-variant-numeric:tabular-nums}.bar-created{fill:var(--chart-created)}.bar-resolved{fill:var(--chart-resolved)}.chart-hover-band{fill:var(--accent-subtle)}.chart-tooltip{position:absolute;top:0;transform:translate(-50%);display:flex;flex-direction:column;gap:2px;padding:8px 12px;background:var(--paper);border:1px solid var(--surface-border-hover);border-radius:var(--radius-sm);box-shadow:var(--shadow-md);font-size:.8rem;color:var(--text-1);pointer-events:none;white-space:nowrap}.chart-table{margin-top:10px;font-size:.85rem}.chart-table summary{cursor:pointer;color:var(--accent);font-weight:600}.chart-table table{margin-top:8px;border-collapse:collapse;font-variant-numeric:tabular-nums}.chart-table th,.chart-table td{text-align:left;padding:4px 16px 4px 0;border-bottom:1px solid var(--surface-border)}.breakdowns{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:0 20px}.bar-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.bar-list li{display:grid;grid-template-columns:minmax(110px,38%) 1fr auto;align-items:center;gap:10px;font-size:.86rem}.bar-label{color:var(--text-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar-track{display:block;height:14px}.bar-fill{display:block;height:100%;min-width:2px;background:var(--chart-resolved);border-radius:0 4px 4px 0}.bar-value{font-weight:600;font-variant-numeric:tabular-nums;color:var(--text-1);min-width:2ch;text-align:right}[data-amplify-authenticator]{--amplify-colors-primary-10: var(--accent-subtle);--amplify-colors-primary-20: var(--accent-glow);--amplify-colors-primary-40: var(--accent);--amplify-colors-primary-60: var(--accent);--amplify-colors-primary-80: var(--accent);--amplify-colors-primary-90: var(--accent-hover);--amplify-colors-primary-100: var(--accent-dark);--amplify-colors-background-primary: var(--surface);--amplify-colors-background-secondary: var(--bg-subtle);--amplify-colors-font-primary: var(--text-1);--amplify-colors-font-secondary: var(--text-2);--amplify-colors-font-tertiary: var(--text-3);--amplify-colors-border-primary: var(--surface-border-hover);--amplify-colors-border-secondary: var(--surface-border);--amplify-fonts-default-variable: var(--font-sans);--amplify-fonts-default-static: var(--font-sans);--amplify-radii-small: var(--radius-sm);--amplify-radii-medium: var(--radius-sm);--amplify-radii-large: var(--radius-lg);--amplify-components-authenticator-router-border-color: var(--surface-border);--amplify-components-authenticator-router-box-shadow: var(--shadow-md);--amplify-components-button-primary-color: #fffcf6;--amplify-components-fieldcontrol-color: var(--text-1);--amplify-components-tabs-item-active-border-color: var(--gold)}[data-amplify-authenticator] [data-amplify-router]{border-top:3px solid var(--gold)}@media(max-width:1100px){.admin-body.has-detail{grid-template-columns:1fr}.detail{position:static;max-height:none}.type-grid{grid-template-columns:repeat(3,1fr)}.stats{grid-template-columns:repeat(4,1fr)}.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}.hide-md{display:none}}@media(max-width:900px){.form-choice,.track-band{grid-template-columns:1fr}}@media(max-width:760px){body{font-size:16px}.track-band-fields{grid-template-columns:1fr}.choice-card,.track-card,.track-band{padding:24px 18px}.thread li{max-width:100%}.container{padding:0 16px}.utility-inner>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.header-inner{height:auto;flex-direction:column;align-items:flex-start;gap:8px;padding-top:12px;padding-bottom:8px}.brand-logo{height:34px}.brand-name{font-size:1rem}.main-nav{gap:20px}.main-header{position:static}.hero{padding:64px 0 72px}.hero-inner{margin-left:0}.section{padding:56px 0}.steps{grid-template-columns:1fr}.step,.step+.step{padding:24px 0 8px;border-left:0}.step+.step{border-top:1px solid var(--surface-border)}.type-grid{grid-template-columns:1fr 1fr}.grid-2{grid-template-columns:1fr}.chip-picker{grid-template-columns:repeat(2,1fr)}.form-section{padding:20px 16px 4px}.form-footer .btn{width:100%}.success-card{padding:36px 20px}.stats{grid-template-columns:repeat(2,1fr)}.filters{grid-template-columns:1fr}.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.sla-panel{grid-template-columns:1fr}.hide-sm{display:none}.detail{padding:18px}}